Last updated: [Month Day, Year]
Valkon respects your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or request plumbing, heating, water heater, bathroom renovation, kitchen plumbing or related residential services.
By using this website or submitting information to Valkon, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly, including:
Name
Phone number
Email address
Service address or project location
Service request details
Photos or files you choose to send
Preferred appointment time
Messages submitted through contact forms
Information provided during phone, email or text communication
We may also collect limited technical information when you use the website, including:
IP address
Browser type
Device type
Pages visited
Date and time of visit
Referral source
Website usage data
Cookie and analytics data
2. How We Use Personal Information
Valkon may use personal information to:
Respond to service requests
Prepare quotes and estimates
Schedule appointments
Provide plumbing, heating, renovation and related services
Communicate about your project
Send confirmations, updates or follow-ups
Process payments or invoices
Improve the website and customer experience
Maintain internal records
Comply with legal, regulatory or safety requirements
Protect our rights, property and business operations
3. Quotes and Service Communication
When you request a quote, we use the information you provide to understand the issue, evaluate the scope of work and contact you about next steps.
If you provide photos, project descriptions or property details, we use them only for service review, quoting, scheduling and project communication.
4. Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality, understand website performance and analyze visitor activity.
Cookies may help us understand which pages are visited, how users interact with the website and how marketing or search traffic reaches the site.
You can adjust cookie settings in your browser. Some website features may not function properly if cookies are disabled.
5. Sharing Personal Information
Valkon does not sell personal information.
We may share personal information only when necessary, including with:
Service providers that help operate the website
Scheduling, email, CRM or communication platforms
Payment processors or accounting providers
Subcontractors or specialists involved in a project
Legal, regulatory or government authorities when required
Professional advisors, such as accountants, insurers or legal representatives
When we work with third-party service providers, we expect them to protect personal information and use it only for the purpose of providing their services.
6. Data Retention
We keep personal information only as long as necessary for the purposes described in this Privacy Policy, including service delivery, customer communication, accounting, warranty, legal, insurance and business record requirements.
When information is no longer needed, we take reasonable steps to delete, anonymize or securely store it according to our business practices.
7. Security
Valkon uses reasonable physical, organizational and technical safeguards to protect personal information against unauthorized access, loss, misuse, disclosure or alteration.
No website, email system or online transmission is completely secure. Please avoid sending sensitive information unless it is necessary for your request.
8. Your Privacy Rights
Depending on applicable law, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Withdraw consent where applicable
Ask questions about how your information is used
Request deletion of certain information, subject to legal or business requirements
Make a privacy complaint
To exercise your rights, please contact us using the details below.
9. Consent
By submitting personal information through our website, by phone, email or another communication method, you consent to Valkon collecting and using your information for the purposes described in this Privacy Policy.
You may withdraw consent where permitted by law, but this may limit our ability to provide services, respond to requests or maintain project records.
10. Children’s Privacy
Our services are intended for homeowners and adults requesting residential services. We do not knowingly collect personal information from children.
If you believe a child has provided personal information through our website, please contact us so we can review and delete it where appropriate.
11. External Links
Our website may contain links to external websites. Valkon is not responsible for the privacy practices, content or security of third-party websites.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.
13. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
Valkon
[Business Address]
Phone: [Phone Number]
Email: [Email Address]
Privacy contact: [Privacy Contact Email]